In-store Pickup is available Tuesday – Sunday 12pm -5 pm.  An email will be sent to you when your order is ready for pick up. If you prefer to meet us curb-side for pickup please call us at (604)-255-3727 to make arrangements.

KALENA’S Shoes ships via Canada Post.
Overnight service is not available.
We only ship to the name and billing address indicated on the order submitted or to a PayPal confirmed shipping address.
Kalena’s does not ship to international forwarding companies. All shipments require a signature on delivery.
Shipping time may vary.

CANADA
Costs for shipping within Canada are:
$1 – $149.99 CAD = $15.95
$150 – 299.99 CAD = $20.95
We offer free shipping within Canada on orders valued at $300 or more (before tax). 5% GST is charged on orders shipped within Canada. 7% PST is charged on all orders shipped into BC. 13% HST is charged on all orders that are shipped into Ontario. Canadian orders are shipped Canada Post Expedited service with an estimated delivery of 2 to 9 business days.

USA
Costs for shipping to the USA are:
$1 – 149.99 CAD = $29.95 CAD
$150 – $299.99 = $38.95 CAD
$300 – $699.99 = $45.95 CAD

We offer free shipping to the United States on orders valued at $700 CAD or more.
Orders shipped outside of Canada are not charged Canadian taxes.
US orders are shipped Canada Post Xpresspost USA service with an estimated delivery of 3-7 business days. Orders may be delayed by US customs. These delays are beyond our control and we are unable to supply information about these delays.

It is the responsibility of the purchaser to pay any US duties and taxes. Merchandise may be imported into the U.S. free of duties and taxes if valued below $800 USD. Orders are declared at full purchase value.

INTERNATIONAL
Costs for shipping internationally are:
$1 – 349.99 CAD = $64.95 CAD
$350 – $699.99 CAD = $84.95 CAD
$700 CAD and up = $99.95 CAD
Free international shipping is not available.

Orders shipped outside of Canada are not charged Canadian taxes.
It is the responsibility of the purchaser to pay any duties and taxes assessed by the destination country.

International orders are shipped via Canada Post XpressPost service with an estimated delivery of 6 to 12 business days depending on destination country.
International orders may be further delayed by destination country customs. These delays are beyond our control and we are unable to supply information on these delays.